Service Level Agreement (SLA)
Last Updated Date: November 11, 2023
Service Description:
Our online business provides information returns filing services to customers. This includes processing tax-related forms, such as 1099s, W-2s, and other required documents.
Service Availability:
Filing and Mailing Timelines:
Customer Support:
Data Security and Privacy:
Please refer to our Privacy policy to understand our commitment towards maintaining privacy and securing your data.
Performance Metrics:
We measure our performance based on the following:
While we strive to meet the objectives set out in this SLA, it does not apply to events outside of our reasonable control. While it is impossible to identify all events that may occur outside of our control, excluded events include, but are not limited to, acts of God, terrorism, denial of service (DOS) attacks, software bugs, hardware failure, hacking, or other abusive activities, global internet network outages, shortages of supplies, customer faults, upstream provider issues, or any other circumstance beyond our actual control.
Questions Regarding Our Service Level Agreement (SLA)
If you have any questions or concerns about our User Agreement, please contact us via email at support at eFile360.com or by mail to:
eFile360
6555 Sugarloaf Pkwy., Ste. 307-266, Duluth, GA 30097.